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Cancellation Policy


Cancellation Policy

1. Order Cancellation:

You can request to cancel your order within 24 hours of placing it.

To initiate a cancellation, please contact our customer support team at bizdev@freeworldexport.com.

Provide your order number and the reason for the cancellation.

2. Cancellation Eligibility:

Orders that have already been shipped or are in the process of being prepared for shipment cannot be canceled.

Customized or personalized items that have entered production cannot be canceled.

3. Refund for Canceled Orders:

If your order is canceled within the specified time frame and has not been shipped, a full refund will be issued.

Refunds will be processed using the same payment method used for the original purchase. Please allow 3 days for the refund to reflect in your account.

4. Partial Order Cancellation:

If you wish to cancel only a portion of your order, please contact our customer support team for assistance.

Partial order cancellations are subject to review and approval based on the status of your order.

5. Refund Exceptions:

Shipping and handling fees are non-refundable if the order has been shipped.

If your order has already been shipped at the time of cancellation, you may need to initiate a return as per our return policy to receive a refund.

6. Notification of Cancellation:

Once your order is successfully canceled, you will receive an email confirmation.

If you do not receive the confirmation or have any concerns, please contact our customer support team.

7. Pre-Order Cancellations:

Pre-orders can be canceled within 24 hours of placing the order.

If the pre-ordered item's release date is within the cancellation window, please contact us for further assistance.

8. Contact Information:

For cancellation requests or any other assistance, get in touch with our customer support team at bizdev@freeworldexport.com.

Our support hours are 24/7.

9. Policy Updates:

This cancellation policy is subject to change. Please review the policy before making a purchase.

Any updates will be clearly communicated on our website.

We understand that circumstances may change, and you may need to cancel an order. We strive to accommodate your needs while ensuring a fair and transparent process. If you have any questions or concerns regarding our cancellation policy, please feel free to contact us. Your satisfaction is our priority.
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